Administrative audit of a hotel company in the State of Veracruz

Abstract

One of the strategic tools to evaluate the efficiency, effectiveness and
congruence of the administrative process of companies is the
administrative audit. The results obtained from the administrative audit
applied to a hotel located in the state of Veracruz were analyzed, in order
to identify areas of opportunity and propose improvement actions aimed
at organizational strengthening. The research was developed under a
descriptive and diagnostic approach, using observation techniques,
interviews, documentary analysis and evaluation cards structured
according to the stages of the administrative process. The results show
relevant strengths in the organization, management and control phases,
particularly in the definition of functions, work environment, use of
technology and information systems. Significant weaknesses are detected
in the planning stage, derived from the formal absence of mission, vision,
objectives, strategies and SWOT analysis, which limits the strategic
orientation of the company